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Friday 3 September 2010

Frustration of undelivery

Had been opting for registered mail for delivery of my online purchases which I thought will be safer, but apparently until recently, the notification cards of attempted delivery were not found until the post office sent a reminder to collect the items. (my bro was fed up and direct registered articles to be delivered  to his office instead..)

Maybe it's the pms thingy ... But decided to kindly inform singpost of the situation since my verbal feedback to the aunty at the PO doesn't seem to convey the message that those notification cards are not delivered !!  

My love note to singpost :

"Recently, for the past few registered items that was addressed to my residential address, the notification cards were not received as purported by your system as 'delivered'.  (No such cards were found at doorstep or near the door).
The latest unreceived notification card relates to article no. XXXXXXXXXXX, which your system recorded 'delivery attempted, notification card issued on 24 August 2010' but no notification card was received. On 23 August 2010,just a day earlier, another notification card to collect my registered item (YYYYYYYYYYY) was not received either. (I managed to collect it only when I obtained the registered article no.  from the sender.)
 
I was only informed of the 24th August attempted delivery last evening by the 'reminder' card that was sent by the Post Office.
 
On the few RARE occasions that the delivery card was received, it was stuck together with pamphlets at the ledge of the gates. (Which is prone to being flown away by wind or being picked up by others who passed by the gates.)
 
I would appreciate it if you could kindly feedback to the postal delivery person to KINDLY SLIP the notification card under the door instead of stuffing it at the ledge of the gate for convenience sake? It will certainly reduce additional resources for the post office to issue reminders to collect the items should the notification card of the initial attempted delivery was being delivered to the recipient."

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